Where is my order?

Orders usually ship within 24 to 48 hours. You’ll get two emails from us: one when you place your order, and one with a tracking link when it ships. You can also see your order’s status by signing in to your account.

I haven’t had a tracking email

If you haven’t received tracking within 2 business days of placing your order, check your spam folder, then contact us with your order number and we’ll look into it.

My tracking hasn’t moved

Tracking can pause for a day or two while a parcel moves between carrier depots. If it hasn’t updated for 3 business days, or your order hasn’t arrived within 10 business days, contact us and we’ll chase it with the carrier.

It says delivered, but I don’t have it

Check around your door, with neighbors and your mailroom, and give it until the end of the next day, as carriers sometimes mark parcels delivered early. If it still hasn’t turned up and you added shipping protection at checkout, file a claim with Parcelis (see Shipping protection). If you didn’t, contact us and we’ll help.

Questions? Email support@wundercool.com or call (833) 993-0569, Monday to Friday, 9:00 am to 5:00 pm.