Shipping protection

Shipping protection covers your order if it’s lost, damaged or stolen on the way to you. It’s provided by Parcelis. You can add it at checkout for $4.99, and switch it off there if you don’t want it.

How do I make a claim?

File your claim directly with Parcelis at claims.myparcelis.com. Have your order number and email address ready, and photos if your order arrived damaged.

Is shipping protection refundable?

If you cancel your order before it ships, we refund shipping protection along with the rest of your order. Once your order has shipped, shipping protection isn’t refundable, including when you return a fan.

Questions? Email support@wundercool.com or call (833) 993-0569, Monday to Friday, 9:00 am to 5:00 pm.