Damaged, faulty or missing items
Updated September 28, 2026
We’re sorry. We’ll put it right.
It arrived damaged, or something’s missing
Contact us within 7 days of delivery with your order number, a short description, and photos of the fan and the packaging. We’ll send a replacement part, a replacement fan, or a refund.
If you added shipping protection and your order was damaged in transit, you can also file a claim with Parcelis at claims.myparcelis.com.
It stopped working
First, try the troubleshooting steps for your fan in the help center. If that doesn’t fix it, contact us with your order number and a short description or video of what’s happening.
Questions? Email support@wundercool.com or call (833) 993-0569, Monday to Friday, 9:00 am to 5:00 pm.